Deliver Great Customer Experiences While Reducing Costs
Take your customer service to the next level while controlling operating costs. Resolve issues quickly and delight customers with AI-powered self-service. Set your agents up for success with real-time information to boost their productivity.
Featured Content
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CX Trends: Customer Service Insights in the GenAI Era
Learn the results of a comprehensive CX survey that was was conducted, targeting both the practitioner and the consumer, with the goal to explore the current state of CX.
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The Forrester Wave™: Customer Service Solutions, Q1 2024
Learn how the most significant customer service solutions providers measures up and helps customer service solution professionals select the right one for their needs.
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The Total Economic Impact™ of ServiceNow Customer Service Management
Learn how ServiceNow CSM offers a modern, scalable platform with the capabilities to enhance efficiency to drive metrics at the center of service businesses.
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Browse Our Library
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Deliver Experiences Customers Crave: The 3 Key CX Imperatives Driving Leaders in 2024 and Beyond
One frustrating experience can be all it takes to lose a customer—yet one delightful experience can spark the beginning of a lifetime of loyalty. But those interactions won't happen at all if your organization fails to live up to customers' expectations—and these expectations are constantly evolving and expanding.
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5 Findings About the Customer Experience Landscape in the GenAI Era
Achieving fast, efficient responses through live agents can be fraught with frustrations and challenges. This paper presents five findings about CX trends that can help meet these challenges head on.
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Customer Operations For Dummies, 2nd ServiceNow Special Edition
Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations For Dummies, 2nd ServiceNow Special Edition, your guide for fueling seamless customer experiences.
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Navigating the Tides of Change: The Need for Evolution in Customer Service Experience
Customer Experience (CX) continues to evolve with the times forcing organizations to try to adapt with the changes. Read this paper for 4 ways to navigate the tides of change to emerge successful.
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Xerox Embraces Innovation to Transform Service Delivery for Customers
Read this customer story to learn how Xerox utilized solutions from ServiceNow to overhaul its core processes including performance analytics to optimize field work and take their customer service to the next level.
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Navigate the Era of New Customer Expectations
This paper examines how leading organizations are using technology to bravely navigate the era of new customer expectations. Read this guide to learn how to maximize engagement and revenue streams.
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Power of the Platform: Accelerating Business Outcomes Across the Enterprise with a Single Digital Foundation
This paper provides examples of customers who were able to achieve success with a single cloud-based workflow automation platform by ServiceNow.
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Five Capabilities to Intelligently Prevent Disruption and Provide Consistent Service Experiences
Read this paper to understand how the five foundational capabilities can help you proactively address issues to meet your customers' expectations and deliver on your service promise.
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Business Value of ServiceNow Customer Service
Find out how to optimise your customer experience while increasing customer loyalty and improving your bottom line, by connecting and empowering your entire company with a single platform. Read this eBook to see how much business value you could gain with ServiceNow, based on certified Forrester and value calculator data.
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Customer Insights: Customer Experience Testimonials
Read this eBook to find out how you can drive more value for your business and customers while reducing costs and explore the latest innovations in customer and field service management.
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